Frequently Asked Questions

Common signs include missing or damaged shingles, leaks, granules in gutters, sagging areas, or a roof over 20 years old. We offer free inspections to assess your roof's condition and provide honest recommendations.

First, place buckets to catch water and move belongings away from the leak. Contact us immediately for emergency repairs. Document the damage with photos for insurance purposes. Avoid going on the roof yourself - it's dangerous, especially when wet.

A typical roof inspection takes 30-60 minutes, depending on your roof size and complexity. We inspect both the exterior and accessible interior areas, then provide a detailed report with photos and recommendations.

We install asphalt shingles, metal roofing, tile, TPO membranes, and flat roofing systems. Each material has different benefits - asphalt is cost-effective, metal is durable and energy-efficient, tile and TPO membranes offer longevity, and flat roofs are ideal for modern designs.

Underlayment is a water-resistant barrier installed beneath roofing materials. It provides an additional layer of protection against water infiltration and is crucial for preventing leaks, especially around roof penetrations and edges.

Most residential roof replacements take 1-3 days depending on size and complexity. Repairs can often be completed the same day. Weather conditions may extend timelines. We provide detailed schedules and keep you updated throughout the project.

You don't need to be present, but we recommend being available for the initial walkthrough and final inspection. We'll communicate any issues or decisions that arise during the project and respect your property throughout the process.

Safety is our priority - we don't work in dangerous conditions. If weather delays occur, we water-proof roof if needed and reschedule as soon as conditions improve. You'll be notified immediately of any delays.

Roof replacement costs vary based on size, materials, complexity, and local factors. We provide detailed, written estimates after inspection. Our financing options make quality roofing affordable with flexible payment plans.

Yes, we offer various financing options including 0% interest plans for qualified customers. Our financing team works with you to find payment solutions that fit your budget. Apply online or speak with our team for details.

We provide transparent, detailed estimates with no hidden fees. If unexpected issues are discovered (like structural damage), we discuss options and costs before proceeding. Our estimates include labor, materials, permits, and cleanup.

Insurance typically covers storm damage, hail damage, and sudden accidents. Age-related wear usually isn't covered. We work directly with insurance companies, help document damage, and provide detailed reports to support your claim.

We can help appeal denied claims by providing additional documentation, detailed damage reports, and professional assessments. Many initially denied claims are successful on appeal with proper documentation and expert support.

Deductibles are typically paid directly to your contractor. We can discuss payment timing during the estimate process and work with your insurance company's preferred procedures.

New Mexico's intense UV rays, temperature extremes, high winds, and sudden hailstorms are particularly hard on roofs. We recommend materials and installation techniques specifically designed for these challenging conditions.

Most roofing projects require permits, which vary by municipality. We handle all permit applications and ensure compliance with local building codes. Our team is familiar with requirements throughout the Albuquerque area and New Mexico.

We recommend impact-resistant shingles, proper underlayment, and strategic installation techniques. Class 4 impact-resistant materials can also qualify for insurance discounts. Our experience with New Mexico hailstorms ensures optimal protection.

Yes, Platinum Roofing is fully licensed by the State of New Mexico and carries comprehensive general liability and workers' compensation insurance. We provide proof of insurance and licensing upon request.

We offer comprehensive warranties on both labor and materials. Material warranties vary by manufacturer, usually lifetime (typically 40-50 years), and our workmanship warranty covers installation quality. All warranty details are provided in writing.

Absolutely! We have numerous satisfied customers throughout New Mexico and maintain high ratings on Google, BBB, and other review platforms. We're happy to provide local references upon request.